Frequently asked Questions
What is the delivery Timeline?
The delivery can happen in 7-10 business days, based on your pin code.
Is COD available?
Yes, COD is available however the facility is based on your pin code
When will the money be debited from my card?
Your payment will be debited for the full amount only after you confirm and proceed with the payment process.
Can I use 2 cards to pay for one order?
We are sorry but at the moment you can pay using only one card.
Can I add to an existing order?
You can add items to your order until you click on "Proceed to Checkout" on the ‘Cart’ page, which will take you to the payments page. Once the order is confirmed, you can't add items to the same order. If you'd like to order additional items, please place a new order.
What should I do if My Credit/Debit card was refused while placing an order?
If your credit or debit card was refused while placing an order on DEBONGO , please re-attempt placing your order using a different card. For details on why your card was refused, please contact your Banking Card Issuer.
How do I change the Quantity of a particular item on my Cart?
Under “ My Cart “ you have the option of selecting Quantity, by clicking on the dropdown arrow under the Quantity Column.
Shipping, Returns & Exchanges
Can I return an item that I have purchased online? Will I get refunded?
Please refer our exchange and return policy for more details.
What should I do if I have a defective Item?
In case you find quality issues after opening your WALKAROO delivered package, please write your grievance to ccare@vkcgroup.com or contact us at our Customer Care helpline at +91 8606022000.
Will I be able to know when my order has been dispatched for delivery?
You will receive an email and SMS for the shipping confirmation, when your order has been shipped from our warehouse.
Will I be able to check the status of my order?
Yes, you can track your order on our website. You will need to enter your order ID and email address in the “Track Order” page
Can I cancel my order once payment is made? How?
Yes, you can cancel an order, any time before your order has been dispatched for delivery. To cancel an existing order please call our customer care department.
Email ID: ccare@vkcgroup.com
Mobile Number: +91 8606022000
Can I make item exchanges once I receive my order?
If you wish to exchange the item, you will have to return the product and place a fresh order on our website. You may return any product purchased from our website, within 7 business days, from the date of delivery.
I still have not received a refund from my bank, what should I do? Whom should I contact?
Please get in touch with our Customer Care Number +91 8606022000. and share your Order ID with us. If the refund has already been initiated with us, it takes 7-8 working days for your bank to refund it to your account.
I have initiated a cancellation process, but I would like to retain the product, what should I do?
We will not be able to deliver products that were previously cancelled, you have to make a fresh order on our website.
How long does the cancellations process take? When will I be able to see my money refund in my bank account?
To initiate the refund, we will take 7 working days. It will take up to 15 working days for the refund amount to reflect in your bank account, on initiation of refund.